Permanent position

Are you ready to be at the forefront of serving our valued customers? Join our team and engage in diverse tasks within a vibrant and welcoming environment!

Your Profile:

• Are you passionate about technology?
• Do you excel in providing top-notch customer service?
• Are you naturally curious, independent, resourceful, and committed to delivering quality work?
• Do you seek to work for a company located in Saint-Jean-sur-Richelieu?

If you answered yes, keep reading, because at Interop IT, we believe that information and technology should be user-friendly and accessible for businesses. We are dedicated to providing technological insights, tools, planning services, training, and implementation solutions tailored to the needs of our clients. Join us in making technology work seamlessly for our customers.
 

Job Summary:

As an IT Technician, your role will involve managing the help desk to address customer inquiries. This position offers an engaging opportunity with a variety of challenges:

• Thrive within a local and dynamic SME (Small and Medium Enterprise)
• Gain new knowledge and expertise
• Take on increasing responsibilities in a short span
• Acquire a rewarding and enriching experience.

Key Responsibilities: 

• Managing the helpdesk (both online and telephone);
• Providing user support;
• Escalating higher-level requests to the relevant team;
• Tracking and monitoring requests;
• Performing software configurations through the user interface;
• Acting as a consultant (as you progress in your role).

Technical skills:

• Diploma in Computer Science or equivalent experience
• Proficiency with technological tools
• Quick adaptability to new software
• Advanced knowledge of Windows
• Basics in cybersecurity, networks, and antivirus
• Customer support experience (an asset)

Desired skills:

• Effective communication in both French and English (spoken and written)
• Strong interpersonal and customer service skills
• Reliability, organizational ability, responsibility, and attention to detail
• Capability to handle multiple tasks concurrently and effectively

Working Conditions:

• Hourly rate: $20 to $30 (based on experience)
• Benefits:
  • Flexible schedules (telecommuting): 3 days on-site and 2 days remote per week
  • Employee Assistance Program
  • On-site parking
  • Casual dress code
  • Paid training

Languages:

• Proficient in French (mandatory)
• Functional in English (mandatory)

Experience:

• Customer support
• Developer (Java – JE2EE .Net, HTML, others)
• IT Technician
• Tester